Refund policy

1. Non-Receipt of Delivered Orders
If an order is marked as delivered but not received, the complaint must be raised within 48 hours of the delivery status update. Requests raised after this period cannot be investigated.

2. Wrong/Damaged/Missing Products
If you have received damaged, wrong, or missing products, the complaint must be raised within 48 hours of delivery with proper proof, including:

Images of the shipment with the AWB number clearly visible

Images of the products received inside the shipment
The final decision will be taken by our team after investigation